Process Developer

Genpact

2 - 5 years

Bengaluru

Posted: 3/24/2025

Job Description

Responsibilities

  • Process purchase requisition and supplier-set up

  • Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met

  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Develops communication between customers to have a smooth transaction

  • Ability to perform and resolve query of a customer to build a better relationship

  • Monitor generic email box for incoming queries and acknowledge them as per SLA

  • Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes

  • Follow up with requesters/co-functional teams to provide quicker resolutions

  • Follow up with Suppliers/Vendors wherever required

  • Provide periodic updates to users/impacted parties on the status of the ticket/issue raised

  • Transfer/Raise inquiries to appropriate teams for resolution

Qualifications we seek in you

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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