Process Developer - Customer Relations or Order Management
Genpact
2 - 5 years
Hyderabad
Posted: 21/05/2025
Job Description
Responsibilities
Handling customer/sales requests and providing information to customers via e-mails/phone
Provide prompt, efficient, and satisfactory responses to customer inquiries on Contracts/order status and billing/invoicing corrections.
Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.
Coordinating the processing of credits and product replacement with the Internal team and Vendors.
Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfillment, Shipment tracking and Refunds.
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Updating ERP regarding customer details, order details, supplies, pricing etc.
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Gathering information from logistics partners and informing customers regarding Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
Track end to end status of order and share real time updates with the customer
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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