Process Developer - Customer Enablement / Experience: ICAN
Genpact
2 - 5 years
Hyderabad
Posted: 28/06/2025
Job Description
Responsibilities
Timely resolution of requests flowing through ICANs case management system requiring:
o Research and/or tracking of an order.
o Contacting vendors for invoicing, order cancellations/amendments/status, etc.
o Sourcing and applying of freight and special service quotes.
o Expediting a pick on an order or any other distribution request.
o Expediting of drop ship orders as needed.
o Estimated delivery dates or lead times on products.
Understanding and support of established client business processes that align with Pre-Invoice Support
Navigation and understanding of external business partner resource tools and reporting.
Attainment of specified goal targets and objectives for direct job scope and overall department performance.
Building solid relationships with other internal departments and vendors.
Evaluation of current processes for improvement and work on recommendations with management.
Working as a team to manage daily workflow.
Handling escalated customer issues when necessary.
Answering emails and incoming calls from internal customers as needed.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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