process developer collections
Genpact
2 - 5 years
Gurugram
Posted: 3/24/2025
Job Description
Responsibilities
You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Responsible to respond to email /phone queries related to disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues
You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
You are a phenomenal teammate to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly
Call out problems to senior staff members and or management as appropriate.
Minimum Qualifications
Graduation in any stream
Your are excellent in interpersonal skills
You have Meaningful work experience
Preferred Qualifications
Prior collections management experience shall be an added advantage
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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