Process Developer : Invoice to cash
Genpact
2 - 5 years
Chennai
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Utilize workflow and reporting tools to ensure operational compliance and call out operational issues when vital
• Assist with operational quality review
• Develop and maintain understanding of applicable software packages
• Work with operational leadership to establish processes, procedures, and metrics to use for team or individual measurement
• Assist operational leadership with transitioning of new clients / projects
• Prioritize workload
• Prepare applicable reports and attend select meetings at request of management
• Mentoring and developing staff
• Develop an environment that fosters continuous performance improvement
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs
• All other duties assigned to maintain Process Health and Hygiene
• Closely monitor inputs on cash received and match it appropriately either fully or partially as per scenario in ledger.
• Raise query for incorrect remittance received or disconnect in remittance.
• Ability to research on missing payment, glitch against due vs receipts and raising the appropriate query with broker and onshore.
• Sending weekly, fortnightly or monthly follow up broker for their overdue payments. Update the latest information received from broker into CODA
• Sending broker statement reconciliation or performing broker reconciliation received from Broker or onshore and prepare with accuracy and within agreed timelines.
• Preparing all month and weekly reports for debtors
• Performing claims matching
Qualifications!
Minimum qualifications
• B.Com Graduate
• Relevant experience in OTC
• Excellent Interpersonal Skills!
Preferred qualifications
• In –Depth Knowledge of providers, insurance, and US healthcare system
• familiarity with ICD-10, CPT-4, HCPCS, 1500 and UB04 and other appropriate medical terminology
• Familiarity with Medical Billing software
• MS-Office skills
• Analytical ability for reporting and dashboards, also requires heightened attention to detail to ensure accuracy in output
• Ability to multi-task and handle contending priorities and work with minimal direction
• Fluent in English (written and spoken); additional languages a plus
• Experience working on International insurance collection process/OTC is a must
• Experience of talking to client and broker related to query, process discussion, reconciliation discussion etc.
• Should have a sound accounting understanding and analytical bent
• Should have to ability to do research on various system
• Must be taking client calls and managing clients and broker
• Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
• Innovative and always looking for continuous improvement
• Good Communication skills
• Analytically & Academically sound
• Insurance/ Reinsurance Cash Application background would be an added advantage
• Good Excel & Presentation skills
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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