Process Developer- Procurement

Genpact

2 - 5 years

Gurugram

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

• Process purchase requisition and supplier-set up
• Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Develops communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Monitor generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions
• Follow up with Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution

Minimum Qualifications

• Graduation in Commerce (B.Com)
• Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
• Excellent Communication Skills - Written and Spoken
• Customer Management Skills
• End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred Qualifications

• Proficient with MS Excel
• Understanding of Procurement/Supplier Set-up Concepts
• Familiarity with WorkDay and Coupa will be an added advantage

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.