Process Developer- Accounts Receivable - JRZ
Genpact
2 - 5 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analyzing, and reviewing client data.
Daily interaction with external customers, including acquiring up-to-date information on receivables and payments and following-up if encouraged payments have not been received
Review ageing of accounts and initiate calls to customers to arrange for payment, in line with portfolio strategy.
Maintain call logs and encouraged payment dates
Resolve customer enquiries promptly & accurately, by understanding customer market & needs.
Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
Have a controllership overview of the dunning cycle/letters.
Validate that reports meet companys risk & financial requirements.
Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
Opportunities to take part in projects, for those interested in personal / professional development opportunities.
Accomplish all your responsibilities in line with companys compliance and integrity requirements.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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