Process Developer - WFM
Genpact
2 - 5 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
Gather information from various sources and interpret patterns and trends
Create reports based on the client/stakeholders requirements.
Keep track of key performance indicators
Analyze the data sets, provide adequate information, and draw data insights
Liaise with internal and external clients to fully understand data content
Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using reporting tools
Create data dashboards, graphs, and visualization to showcase business performance
Create WBR/MBR/QBR on Key metrics performance
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Minimum Qualifications
Graduate with good experience in MIS & Reporting
Good knowledge of advanced excel (VLOOKUP, COUNTIF, Conditional Formatting, INDEX and MATCH, SUMIF, IF Conditions), Pivot, Charts, Data Validation, Excel Formulae
High level attention to detail and accuracy
Good with written and communication English
The candidate should be a high performer who craves the challenges of career growth and development
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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