Process Developer - RTR

Responsibilities

Loan Account Administration 
•    Onboarding of loans in system of record 
•    Seamless process of invoicing and report any discrepancies in process to management.  
•    Payment processing via Check, wire, ACH with no errors. 
•    Timely Account maintenance involving due date changes, contact info updates, assumptions, cancellations, etc to be processed within agreed TAT with client. 
•    Refunds issued to borrowers are processed within agreed SLA  
•    Ensuring Quality checks are performed with 100% peer audit and 30% FLM audit on all deliverables. 
•    Validation of all cash/ financial transaction via Cash Reconciliation at end of day. 
 
Accounting 
•    Preparing of Daily/monthly collection & operating reconciliations  
•    Reporting of open items to management and to client on agreed timelines 
•    Preparing and accurately delivering of  daily and monthly reporting to client with SLA. 
•    Processing of sales & repurchases within agreed timelines. 
•    Processing of refunds and filings checks within SLA.  
•    Credit reporting is delivered to client as per agreed timeline. 
 
Others 
•    All CORA workflows are actioned on daily basis and no workflow is open > 4 days without any valid reason. 
•    100% peer audit and 30% FLM audit is performed on each activity and discrepancies to reported. 
•    Ensure all SLAs/KPIs are met as per agreed in client contract. 
•    SOPs to referred while processing and all recent changes are updated immediately. 
•    Errors are reported on the error tracker on daily basis. 
•    All knowledge gaps are reported to FLM to seek guidance.