Process Developer - OTC

Genpact

2 - 5 years

Noida

Posted: 29/11/2024

Job Description

Responsibilities

Knowledge of Order to Cash Cycle
Conducting research and reviewing proposals and quotes.
Ensuring that all quotations are accurate, complete, and in line with the client's needs.
Preparing, submitting, and tracking price quotes for products or services
Manage the quoting keying process, within the target SLAs as defined by the management
Reconcile the processed work by the team verifying entries and comparing system reports
Ongoing maintenance of customer accounts continuously identifying and correcting items that require re-keying or maintenance
Maintain 100% accuracy while processing and generating reports.
Ability to interpret customer documentation/emails and solve problems related to customer queries
Must be willing to work in shifts as required.
Ability to deal with difficult internal and external customer situations requiring tact and professionalism.
Ability to analyze and problem solve
Accurate interpretation of vague remittance documentation
Ability to deal with system issues and missing bank files
Time management ensuring all time targets met
Identify process improvements to improve customer behaviour, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team.

Minimum Qualifications

Graduate: B. Com
Relevant experience in Contract Management
Strong Communication Skills (verbal and written) - CEFR Level B2 or C1

Preferred Qualifications

Good customer handling skills
Experience in Automotive industry
Good interpersonal skills that can lead multiple responsibilities simultaneously
Good influencing skills and interpersonal, analytical skills and attention to detail
Good team commitment and results delivery orientation
Good experience in Order to Cash end to end processes
Good understanding of Oracle,SAP & Excel
Able to navigate through PowerBi reports

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.