Process Developer - OTC

Responsibilities

• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Responsible to respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• You are a phenomenal teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly
• Call out problems to senior staff members and or management as appropriate.

Minimum Qualifications

• Graduation in any stream
• Your are excellent in interpersonal skills
• You have Meaningful work experience

Preferred Qualifications

• Prior collections management experience shall be an added advantage