Process Developer - Order Management
Genpact
2 - 5 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
Identify and resolve Customer/Client Queries and build strategy to drive desired goal
Provide RCAs and Controls for any miss in the defined process.
Identify issues attributing to account delinquency and discuss them with management
End to end knowledge of OTC and its relation with Order Management
Ability to think strategically and take appropriate decisions
Ability to build customer relationship and drive confidence.
Ability to identify important factors associated with Orders.
Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.
Minimum Qualifications
Any Graduate
The ideal candidate for this position should have a rich Experience within depth end to end knowledge of Order to Cash Process.
Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy).
Experience in Order Management process and should have knowledge of its upstream and downstream.
Knowledge of different type of Orders request.
Candidate must have knowledge of Pair partner function.
Candidate must have a Good typing speed
Should have good communication skills
Preferred Qualifications
In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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