Process Developer - Customer Service Call Center Sales and Commercial - Zapopan
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Conduct outbound prospecting activities to qualify new leads, book meetings and expand the sales pipeline.
Use various channels such as cold calling, email campaigns, social media, and networking to reach out to potential customers.
Conduct initial discovery calls or with leads/prospects to assess their suitability and interest in the company's products or services and book meetings for Account Managers.
Meet and exceed weekly and monthly meeting booking targets set by the Team Lead and perform other peripheral admin activities as required.
Collaborate with the sales team to transfer qualified leads and provide them with relevant information and context for follow-up.
Maintain accurate and up-to-date records of lead interactions and customer information in the CRM system.
Participate in regular sales meetings, training sessions, and professional development activities to enhance skills and knowledge.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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