Process Developer - Customer Service - SME
Genpact
5 - 10 years
Gurugram
Posted: 03/09/2024
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Job Description
Responsibilities
• Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges.
• Support Tier-1 agents who support customers via Phone, Chat & Email Channels
• Develop insightful solutions that meet business objectives.
• Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive.
• Analyze data, Identify and recommend opportunities for process improvement and optimization.
• Mentor and train team members, sharing knowledge and expertise to foster their professional growth.
• Collaborate effectively with diverse stakeholders, both internally and externally.
• Work independently and as part of a team, managing multiple projects simultaneously.
• Contribute to the continuous improvement of the product and its associated processes.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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