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Process Developer - Customer Service - SME

Genpact

5 - 10 years

Gurugram

Posted: 03/09/2024

Job Description

Responsibilities


•    Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges.
•    Support Tier-1 agents who support customers via Phone, Chat & Email Channels
•    Develop insightful solutions that meet business objectives.
•    Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive.
•    Analyze data, Identify and recommend opportunities for process improvement and optimization.
•    Mentor and train team members, sharing knowledge and expertise to foster their professional growth.
•    Collaborate effectively with diverse stakeholders, both internally and externally.
•    Work independently and as part of a team, managing multiple projects simultaneously.
•    Contribute to the continuous improvement of the product and its associated processes.

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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