Process Developer - Contact Centre - Customer Care
Genpact
2 - 5 years
Lucknow
Posted: 3/5/2025
Job Description
Responsibilities
You should respond to customer queries and concerns
You should provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and call out product bugs
Provide excellent customer service to our customers
You should be responsible to demonstrate capacity for critical thinking and analysis.
You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Minimum Qualifications
Any graduate degree or equivalent with an excellent academic record
Meaningful work experience
Excellent Interpersonal Skills
Preferred Qualifications
Relevant experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Good attention to detail
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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