Process Developer - Collections

Genpact

2 - 5 years

Gurugram

Posted: 29/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement

Minimum Qualifications

Graduate (in any stream)
Relevant experience
Excellent Communication Skills (verbal and written)

Preferred Qualifications

Good customer handling skills
High Energy level

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.