Process Developer - Cash Application

Premium application, reinstatement, renewal of payment received from policy holders 

Backdate and cancellation of polices in case of payment made by policy holder get bounce 

Respond to email /phone queries related to disputed cases 

Research and analyze the disputes/deductions in ERP 

Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution 

See opportunities and recommend solutions for process and automation improvements 

Daily reporting of individual portfolios to track and monitor the past dues and pending items 

Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact 

Work as a teammate to process any adhoc request in a timely manner. 

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. 

Call out problems to senior staff members and

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.