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PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

IBM

1 - 3 years

Bengaluru

Posted: 05/08/2025

Job Description

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.  

  

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.  

  

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a Process Associate – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. 

Your primary responsibilities include:  

  • Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) 

  • Implement new sourcing methods, assess candidate suitability, and establish rigorous screening criteria to identify top talent in the pool 

  • Collaborate with business leaders to set goals for the Global Delivery Center on a weekly, quarterly, and yearly basis 

  • Utilize ATS to perform candidate screening and update the status of Candidates on the ATS tool regularly 

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • Graduate with 0-1 year of experience in sourcing and recruitment (preferably in ITES/BPO/FA domains)  

  • Demonstrated ability to establish rapport and collaborate with Hiring Managers throughout the entire process, from open requisition to sourcing, debriefing, and offer stages 

  • Proficient in utilizing social media channels and other creative sourcing methods 

  • Proven experience in partner management, adept at navigating challenging discussions. Develop expertise in deep domain knowledge, and business strategy, and drive innovation 

Preferred technical and professional experience
  • Proficient in MS Office applications  

  • Self-directed and ambitious achiever 

  • Meeting targets effectively 

  • Demonstrated ability to analyse complex data, complemented by strong interpersonal and organizational skills 

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

About Company

IBM (International Business Machines Corporation) is a leading global technology and consulting company, headquartered in Armonk, New York. With over a century of innovation, IBM provides a wide range of technology solutions and professional services. The company specializes in cloud computing, artificial intelligence (AI), data analytics, quantum computing, and cybersecurity, helping organizations digitally transform their operations. IBM’s flagship AI platform, Watson, and its hybrid cloud capabilities are widely used across industries such as healthcare, finance, government, and manufacturing. IBM is known for its strong commitment to research and development, and it consistently ranks among the top organizations for U.S. patents.

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