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PROCESS DELIVERY SPECIALIST-LEAD TO CASH

IBM

2 - 4 years

Bengaluru

Posted: 25/07/2025

Job Description

Introduction

 

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.  

  

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.  

  

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.   

Your role and responsibilities

 

As Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.   

 

Your primary responsibilities include:  

 

  • Analysis of receivable accounts, investigation of entries, and pulling audit prep work.  

  • Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. 

  • Investigate unapplied payments, rectify them, and ensure proper allocation. 

  • Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. 

  • Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. 

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

 

  • Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. 

  • Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. 

  • Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. 

  • Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.

Preferred technical and professional experience

 

  • Proficient in MS Office applications and any ERP software as an end-user. 

  • Self-directed and ambitious achiever. 

  • Meeting targets effectively.  

  • Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.  

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

About Company

IBM (International Business Machines Corporation) is a leading global technology and consulting company, headquartered in Armonk, New York. With over a century of innovation, IBM provides a wide range of technology solutions and professional services. The company specializes in cloud computing, artificial intelligence (AI), data analytics, quantum computing, and cybersecurity, helping organizations digitally transform their operations. IBM’s flagship AI platform, Watson, and its hybrid cloud capabilities are widely used across industries such as healthcare, finance, government, and manufacturing. IBM is known for its strong commitment to research and development, and it consistently ranks among the top organizations for U.S. patents.

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