Process Associate – Voice + Claims
Genpact
0 - 3 years
Gurugram
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
:• Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
• Prioritize transactions according to detailed guidelines to meet SLA
• Plans and prioritizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as the need arises.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
• Handle own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose
• Handle basic day to day requirements of excel
Qualifications:
• Graduation in any stream except B.Tech and Technical Graduation & Law
Essential skills:
• Proven experience in international calling, good to have health/disability insurance.
• Understanding of HIPAA (PHI/PII)
• Excellent English Communication (Both written & verbal)
• Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
• Displays energy and passion in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
• Ready to work on stretched working hours
• Ability to independently get along with internal and external customers
• Customer service focus!
• Basic Computer knowledge along with typing speed of 40 words/minute
• Insurance knowledge!
• Experience towards direct calling to Insured/ providers/facility
• Calling skills with TX >70
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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