Process Associate – Service Desk (Campus Hiring)
Genpact
5 - 10 years
Other
Posted: 9/3/2024
Job Description
Responsibilities
· Strong customer service orientation
· Demonstrated ability to handle multiple tasks with little to no forewarning.
· Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.
· Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
· Document & add new issues/solutions to Knowledge Management Repository
· Utilize professional techniques to retain & delight customers.
· Provide quality service & resolve concerns efficiently & professionally.
· Above all, take full ownership of the Incident from Creation to Closure
· Excellent communication skills
· Should understand below Technical Skills:
o Windows & MAC troubleshooting
o Active Directory
o Basic Networking
o Win NT/2000
o MS Office 2007, 2010. O365
o IE6 & IE8
o OS - WinXP, Win7, Win 10, MAC
o Outlook 2007, 2010, 2016
o PC/Laptop/Handheld/Printers
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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