Process Associate – Workplace Services Service Desk
Genpact
5 - 10 years
Hyderabad
Posted: 06/06/2025
Job Description
Responsibilities
Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
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24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
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Provide Incident, query and service request management and monitoring (incl. escalation)
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Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
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Review and Maintain internal Service Desk Support/knowledge Base
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Implement and Maintain self-service/self-help resources and services
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Report on known outage and service impacts
Qualifications we seek in you!
Minimum Qualifications / Skills
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College diploma or university degree in the field of computer science.
Preferred Qualifications/ Skills
Good communication Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.About Company
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