Process Associate – Voice + Claims
Genpact
0 - 3 years
Gurugram
Posted: 06/06/2025
Job Description
Responsibilities
:Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual, team goals are met.
Maintain key records like working files, email for reference and audit purpose
Handle basic day to day requirements of excel
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).