ob Title: BPO2 –Senior Associate
Domain: Insurance
Career Stream :Insurance Operations (Life, Pensions, Annuities, Disability claims, LTC, STC)
Type : Back Office- Policy Servicing/ Claims/ New Business
Position Summary :Claim processor/adjudicator will be responsible for handling and undertaking regular and complex transactions, wherein decision making, business understanding, and process acumen will be required. She/ He may be engaged in non voice communication with international clients or their end customers, in addition to regular processing responsibilities
Key Activities :
• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• Requires in-depth knowledge and proficiency in all aspects of transaction processing function
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Must be able to comprehend complex requests
• Must be able to write free format letters
• Should participate in projects initiated at a team level
Key Requirements :
• Graduate Degree in any stream
• 3-5 Year of professional experience preferably in operations
• Independent, detail-oriented and self-motivated
• Strong Team & Performance Management skills
• Proficiency using MS Office with good typing speed (at least 30 WPM)
• Must be able to collaborate with team members and clients on daily basis and is able to participate in brainstorming session with Team Leaders and SMEs to help them identify process efficiency.
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. Incumbents may be asked to perform additional duties as required by his/her supervisor.
