Process Associate

Domain related

·         Relevant experience with P&C Personal Lines Insurance, Policy Servicing / Administration and UW Support

·         Experience of handling insurance related payments out/servicing task

·         Knowledge of the insurance principles and applied experience

·         Adapt in comprehending queries and ability to accurately communicate information related to the product through email/ chat

·         Adapt in calculations to accurately process/ compute insurance payouts

·         Ability to comprehend scenarios related to the query

Abilities

·         Ability to adapt in pressure situations and multitask whenever required

·         Approach feedback with an objective to improve and learn

·         Eye for details and constructive approach to resolve any issues related

·         Ability to identify improvements in the process

·         Ability to contribute in process improvement engagements

·         Quality focused approach in dealing with tasks assigned

·         Efficient handling of work and focused on delivering outcomes in a time bound process

Soft Skills

·         Effective communication skills – Written and Oral

·         Ability to communicate accurate information to the customers

·         Focus on customer service with an end objective to resolve issues

·         Empathy focused approach in dealing with customers