Process Associate – Service Desk
Genpact
5 - 10 years
Hyderabad
Posted: 28/06/2025
Job Description
Responsibilities
Strong customer service orientation
Demonstrated ability to handle multiple tasks with little to no forewarning.
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Document & add new issues/solutions to Knowledge Management Repository
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally.
Above all, take full ownership of the Incident from Creation to Closure
Excellent communication skills
Should understand below Technical Skills:
o Windows & MAC troubleshooting
o Active Directory
o Basic Networking
o Win NT/2000
o MS Office 2007, 2010. O365
o IE6 & IE8
o OS - WinXP, Win7, Win 10, MAC
o Outlook 2007, 2010, 2016
o PC/Laptop/Handheld/Printers
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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