Process Associate / Senior Process Associate

·         Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers.

·         Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures.

·         Addressing and resolving customer concerns, inquiries, issues, or complaints.

·         Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer

·         Coordinate with solicitors, settlement agents and brokers for loan payoff, Coordinate with Indexing teams, credit teams etc. whenever required, follow up to meet the TAT requirements

·         Data entry into systems such as loading direct debit instructions, offsets, or nomination, changing customer information, updating existing loan information, or initiating refunding transactions.

·         Responsible for reviewing and completing payments to builders and customers for the construction of a house and includes the amending and distribution of schedules, ordering inspections, completing valuations, actioning email related to the payments.

·         Verify is the process of releasing the security titles post discharging the loans.

·         Responsible for applying additional discount on variable loans as per the instructions received from Products teams.

·         Updating correct information relating to customer, security, etc. in Security application.

·         Investigating queries on loan accounts maintained in the existing systems and applying loan features as requested by the customer.

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