Process Associate

Position: Process Associate

Location: India (Remote)

Employment Type: Full Time

Schedule: Monday to Friday, Day Shift

Experience: 02+ Years in Operations, Back Office Processing, Data Management, or Customer/Business Support

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our solutions include Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. We help enterprises automate complex workflows, monitor field operations, and extract real-time insights from structured and unstructured data.

We are looking for a Process Associate to support high-volume, accuracy-critical operational workflows across data processing, document handling, validation, and reporting.

Role Overview

As a Process Associate, you will work on day-to-day operational tasks that require close attention to detail, speed, and consistency. You will support internal teams by processing, validating, and updating records, ensuring workflows meet defined SLAs and quality benchmarks. This role is ideal for someone who is process-driven, comfortable working with data, and eager to learn enterprise operations.

Key Responsibilities

Process Execution and Operations Support

Execute assigned workflows such as data entry, verification, reconciliation, and document processing

Follow defined SOPs and checklists to ensure consistent and compliant output

Maintain accurate records in internal tools, trackers, and workflow systems

Data Accuracy and Quality Control

Validate outputs for completeness, correctness, and formatting standards

Identify mismatches, missing fields, or anomalies and escalate to the lead when required

Support periodic QA reviews and rework tasks to maintain quality thresholds

SLA and Productivity Management

Deliver tasks within timelines while meeting daily/weekly productivity targets

Track progress against queues and update status reports as needed

Support peak workload handling and time-sensitive processing requirements

Collaboration and Continuous Improvement

Coordinate with team leads, operations managers, and cross-functional stakeholders

Share recurring issues, edge cases, and process gaps to improve SOPs

Assist in documenting workflow changes and updating templates or checklists

Required Qualifications and Skills

02+ years of experience in operations, back-office processing, data entry, or support roles

Strong attention to detail and comfort working with repetitive, high-volume tasks

Basic proficiency with Excel/Google Sheets (filters, sorting, simple formulas)

Good written communication for internal updates and issue reporting

Ability to follow SOPs, meet SLAs, and work independently in a remote setup

Familiarity with document workflows (PDFs, forms, invoices, statements) is a plus

Our Ideal Candidate

Is process-oriented and consistent with quality

Learns quickly and can adapt to changing workflow requirements

Is comfortable working with structured trackers and operational tools

Takes ownership of tasks and escalates issues early and clearly

Enjoys working in a fast-paced, execution-heavy environment

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