Process Associate - Order Management
Genpact
0 - 3 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
Responsible for actioning Customer Orders after doing all cross checks
Strictly follow SOP & adhere to frequent changes
Ready to take extra initiatives within team
Strong hold of minute changes in process
Maintain a thorough understanding of client process and policies
Respond to customer query through email, calls
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings (Including weekend working)
Qualifications
Minimum qualifications
Any graduate degree or equivalent with a strong academic record
Preferred qualifications
Previous experience in Order Entry is preferred
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift)
Must be able to take split offs
Strong attention to minute detail
Quick Learner & Ready to adapt quick changes
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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