Process Associate

Key Responsibilities:

• Handle customer queries through calls, emails, or chats as per process requirements
• Maintain accurate documentation and update systems regularly
• Ensure timely resolution of issues while adhering to quality standards
• Coordinate with internal teams to address escalations or customer needs
• Meet performance targets such as accuracy, productivity, and turnaround time
• Follow company policies and standard operating procedures

Required Skills & Qualifications:

• Minimum 6 months of experience in a Process Associate or related role
• Good communication and interpersonal skills
• Basic computer proficiency and typing skills
• Ability to work in rotational shifts (if applicable)
• Strong attention to detail and customer-oriented approach
• Ability to work in a fast-paced environment.