Process Associate, Invoice to Cash

Genpact

0 - 3 years

Noida

Posted: 4/15/2025

Job Description

Responsibilities


Credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities
Apply customer payments to the correct accounts. Reconcile payments with outstanding invoices.
Investigate and resolve any payment discrepancies.
Monitor customer accounts for overdue payments.
Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
Serve as the primary point of contact for customer inquiries related to invoices, and payments.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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