Process Associate – Infra / Cloud / DB / Oracle Sysadmin / Security Engineer
Genpact
0 - 3 years
Hyderabad
Posted: 21/05/2025
Job Description
Responsibilities
:Responsible for the technology solutions and IT infrastructure delivery for the assigned Projects / assignment
Make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
Raise and update the tickets in Tool for all the issues handled / worked upon
Report the daily issues handled / raised in the form of daily shift reports.
Need to be sure that issues are handled in the right time frame as per the SLA commitments.
Interaction with Service Providers, raising tickets and timely follow up
Front-end face for Genpact Network Team while participating in Incident resolution bridge call.
Follow an accurate escalation chart and matrix given.
Timely update/Quality update of tickets in the ticketing tool.
Help project team in commissioning of new customer and change request.
Understanding of Network protocols LAN, WAN, Routing, Switching, Firewall devices
Exposure to trouble ticketing processes and handover processes
Adhere to shift timings and shift handover process.
Should be good at detailing the nature of the problem.
Participate in Bridge calls with clients for joint troubleshooting of network issues.
Work with different Vendors and service Provider for faster and accurate resolution
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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