Process Associate

Respond to the customer queries & issues in timely manner 

Provide solution to the customer basis the available help articles and within the policies 

Replicate customers issue and report necessary bugs/suggestions/ideas 

Provide excellent services to the customers 

Work closely with internal departments to provide the required information/support to the customer 

Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer 

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment 

Maintain a deep understanding of client process and policies 

Upskill to enhance the knowledge time to time and offer support 

Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business 

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.