Process Associate
Genpact
0 - 3 years
nan
Posted: 3/24/2025
Job Description
Responsibilities
This is a full-time role and would involve handling various tasks like the following:
Respond to and resolve inquiries related to order status.
Receive and respond to inquiries received by phone, email / fax and chat from customers and sales representatives.
Respond to and resolve inquiries related to product information from online catalogue or database.
Refer inquires if data is not available to respond and resolve.
Inform customer upon receipt of requested information
Respond to and resolve sales representative alignment inquiries, including determining the product / product group and customer location and referring the request to the sales representative.
Respond to and handle requests for sample products. Verify product and refer request to sales representative for required action.
Provide support for inquiries related to list price / quote and product availability
Receive urgent inquiries / medical inquiries from physicians / practitioners, obtain required information, log in tracker and escalate to Integra following the Procedures Manual.
Receive portal access requests, verify account in the designated system and send for processing.
Code all contact types in the Integra designated system.
Receive calls on medical emergency line and warm transfer
Escalate contacts that are established to be out of scope of Providers responsibility
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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