Process Associate

become and remain knowledgeable and passionate about leading social media products and community standards;

have strong interpersonal skills, verbal and written communication skills;

provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertisers business needs;

act as a point of contact to provide consultative support on agencies and advertisers accounts;

drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

educate advertisers on product usage, troubleshoot and resolve complex cases;

complete the required tasks within the agreed turnaround times and standards of quality;

escalate issues in accordance with the MSA and this SOW;

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.