Process Associate
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, payment, disputes, explaining charges, handling fraud, online transactions and handling fees or rates
Customer Service for American consumer credit card customers
Use of CRM tools and documenting detailed information
Ability to utilize the tools properly to efficiently resolve the customers issue
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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