Process Associate
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
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Take inbound calls from policy holders/agents about existing policy of employee benefits, annuity, disability inquiries/servicing or claims related
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Perform all task and responsibilities as per process guidelines and procedure
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Adherence to shift timing/schedule
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Perform on key metrics and targets - AHT, CSAT, and SL etc.
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Comprehension of customer ask and attempt to first time resolution
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Abide to all Genpact code of conduct and policies .
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Day to Day expectations may change
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Ensure team goals and target are met or exceeded
Qualifications we seek in you!
Minimum qualifications
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High school diploma required, Bachelors degree or equivalent is preferred
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Relevant experience in International Call Center Customer Service in insurance or financial area
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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