Process Associate
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
Customer Service for American consumer credit card customers
Use of CRM tools & collecting/documenting detailed information
Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
Qualifications
Minimum Qualifications
At legal age by the time of application
High School / Senior High School graduates are accepted, College graduates are preferred
Ability to perform in a fast-paced and high volume service center
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules
Flexible to work in any schedule
Excellent data entry skills
Detail oriented
Preferred Qualifications
Able to demonstrate understanding while improving chance to create rapport with the customer
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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