Process Associate
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Provides prompt and efficient service to clients including appropriate escalation of any issues.
Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
Serve as an advocate for the user community.
Label content and flag for action
Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
Provide Email/Chat, back-office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing.
Preferred Qualifications
Effective probing skills and analyzing / understanding skills.
Problem solving skills with customer centric approach.
Must be able to work on a flexible schedule (including weekend shift work)
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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