Process Associate

Take inbound calls from policy holders/agents about existing policy of employee benefits, annuity, disability inquiries/servicing or claims related

Perform all task and responsibilities as per process guidelines and procedure

Adherence to shift timing/schedule

Perform on metrics and targets - AHT, CSAT, and SL etc.

Comprehension of customer ask and attempt to first time resolution

Abide to all code of conduct and policies

Qualifications we seek in you!

Minimum Qualifications / Skills

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.