Process Associate
Genpact
0 - 3 years
nan
Posted: 4/15/2025
Job Description
Responsibilities
Requests debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Updates customer account information including; telephone, mobile, address and email Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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