Process Associate
Genpact
0 - 3 years
nan
Posted: 4/15/2025
Job Description
Responsibilities
-
Receive and respond to customer calls, emails and chats; capture and verify required information
-
Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
-
Resolve customer issues and concerns in a professional and efficient manner
-
Maintain accurate records of customer interactions and resolutions
-
Effectively communicate solutions and recommendations to clients
-
Stay up to date with product and service offerings to provide accurate information to customers
-
Meet or exceed established performance metrics, such as response time and customer satisfaction
-
Meet or exceed quality assurance targets
-
Effective Client Account Management to drive client advocacy
Qualifications we seek in you! Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.About Company
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).