Process Associate
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Provides prompt and efficient service to the client on Tier 1 issues including the appropriate escalation of any issues to Tier2 SMEs or higher
Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues
Become and remain knowledgeable about products and community standards
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Investigate and resolve issues that are reported around bugs encountered across various platforms
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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