Process Associate
Genpact
0 - 3 years
nan
Posted: 3/24/2025
Job Description
Responsibilities
Collect delinquent balance via inbound and outbound calls directed to the agent primarily by the telephony system
Investigate, document and resolve Customer complaints regarding account status
Properly identify, code and deliver accounts to support processes such as skip tracing, bankruptcy, deceased, loss mitigation, etc
Within designated authority, identify and appropriately route extension opportunities
Add, change and delete information in multiple system screens within multiple applications
Maintain Customer contact information
As necessary educate the customer on the terms of the loan agreement
Meet minimum individual and departmental goals and service level benchmarks
Follow established interaction model and procedures while adapting to each contact using skills and techniques learned during training
Adhere to all company policies and procedures
Execute duties in accordance with all State and Federal laws inclusive of Fair Debt Collection Practices Act
Assist with special projects as requested
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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