Process Associate

Provides excellent Customer Service

Researches supplier inquiries and provide information through voice or written communication

Provides details on accesses needed for suppliers to utilize self-service tools
Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center.

Communicate in a professional manner with customers at all times; engage support team when assistance is needed.

Proper grammar and spelling in written communications with customers

Meet expectations of productive time using time management skills

Comply with company policies, procedures, and standards of ethics and integrity

Monitor Boards, Aux Times & follow up with Agents as needed

Notify Managers of trends regarding aux times

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.