Process Associate

Genpact

0 - 3 years

Jaipur

Posted: 29/11/2024

Job Description

Responsibilities

Respond to customer queries and customer concerns
Provide support for data collection to enable Recovery of the account for end-user
Maintain a deep understanding of client processes and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Exhibit a capacity for critical thinking and analysis.
Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum Qualifications

Graduate (Any Discipline)
Freshers are eligible

Preferred Qualifications

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer-centric approach
Excellent proficiency with written English and with a neutral English accent
You should be able to work on a flexible schedule (including weekend shifts)

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.