Process Associate

Premium application, reinstatement, renewal of payment received from policy holders

Backdate and cancellation of polices in case of payment made by policy holder get bounce

Respond to email /phone queries related to disputed cases

Research and analyze the disputes/deductions in ERP

Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution

See opportunities and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to track and monitor the past dues and pending items

Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as a teammate to process any adhoc request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.

Call out problems to senior staff members and or management as appropriate.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.