Process Associate

Successfully pass the test given at the end of the induction training. 

Attend and complete all periodic trainings assigned in the learning platform and all trainings individually assigned by the Team Leader.  

Answer customer queries via e-mail, depending on customer requirements, as per the service levels agreed in terms of response time.  

Adhere to the client's defined processes, procedures, and company policies. 

Use information extracted from SAP to: 

Confirm/create/cancel/change/check status of orders. 

Add or remove hold. 

Offer assistance in processing Return Merchandise Authorizations (RMAs). 

Check supply availability. 

Create credit or debit notes.