Process Associate

Genpact

0 - 3 years

Hyderabad

Posted: 17/12/2024

Job Description

Responsibilities

  • Review and moderate the platform by following the policies, processes, and guidelinesand provide decision based on prescribed guidelines

  • Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example slurs, cuss words, adult content, etc.)

  • The role also involves moderating content of Egregious nature

  • Recognize trends and patterns and raise issues timely

  • Maintain a thorough understanding of process and policies

  • Accountable for performance standards (Efficiency, Quality) in a weekly manner

  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our clients community of gamers

Qualifications we seek in you!

Minimum Qualifications

  • Any graduate

  • Experience in content moderation/trust and safety

  • About Company

    Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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