Process Associate

Review and moderate the platform by following the policies, processes, and guidelinesand provide decision based on prescribed guidelines

Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example slurs, cuss words, adult content, etc.)

The role also involves moderating content of Egregious nature

Recognize trends and patterns and raise issues timely

Maintain a thorough understanding of process and policies

Accountable for performance standards (Efficiency, Quality) in a weekly manner

Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our clients community of gamers

Any graduate

Experience in content moderation/trust and safety

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.