Process Associate
Genpact
0 - 3 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
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Should be able to work in blended environment where able to cater both Inbound and Outbound calls.
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Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all servicing efforts.
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Handle up to 1-179 days (early stage and late stage both) past delinquent account.
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Primary responsibility is to ensure that the account becomes current & provide solution to keep it current for long term.
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Also ensuring to identify distressed customers who cannot pay their bills and give them a short term or a long-term solution such as Hardship or a long-term arrangement.
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Provide payment plans basis customer requirement.
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Strong analytical and accounting skills
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Focus on team goals and successes, not just individual goals and successes.
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Willingness to take additional training as suggested by management.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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